Subject: RE: Case Escalation
From: Malik Ismail <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 24 Jul 2019 06:18:08 +0000

Hi Mahmoud,

The refund processed successfully to “My Credit” as customer returned through courier.

Kind Regards,
Malik Ismail
Web Team | Landmark Group
[email-masked]<mailto:[email-masked]>
M : +971 50 89 678 15
From: Mahmoud Emadeldin Mahmoud Elsayed
Sent: Tuesday, July 23, 2019 9:49 PM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Case Escalation

@Malik Ismail<mailto:[email-masked]>,  please assist

From: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 23, 2019 6:14 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Case Escalation

External email sender, please take precaution.
Hi Mohmoud,

Please check this case as the customer has not received SADAD.

Please let me know if you need further assistance on this.

Urvika Chaudhary
Training Manager
________________________________
Live Salesman
[email-masked]<mailto:[email-masked]>
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Kavish Sharma" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 23 July, 2019 16:41:21
Subject: Case Escalation

Hi Urvika,

With reference to ticket number: 92273

Customer made an order cancellation 40 days back and hasn't received refund in his SADAD account.

Please raise this to Mahmud and Malik

Customer Name: Habib Shakir
Customer's Email: [email-masked]<mailto:[email-masked]>
Order Id: 6636468537

Warm Regards
Kavish Sharma

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com