Subject: Urgent
From: Apoorv Joshi <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Tue, 23 Jul 2019 22:56:24 -0700 (MST)

Please raise a Jira for this as well 

From: "Apoorv Joshi" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, 23 July, 2019 13:53:54 
Subject: Jira 

Hi Urvika, 

With reference to Order Number: 9748820086, Ticket ID: 93968 

This customer requested to cancel his order under Ticket #67767 and issue a full refund for his order. Crystal's team cancelled this order in full while in hybris this order is still in "In progress" for the cancellation hence the refund has not processed yet. Please raise a Jira for this and have them manually cancel and process a refund for this customer on an urgent basis. 

Thank you. 

Regards, 
Apoorv