Subject: Re: Payment Issue and Refund
From: Urvika Chaudhary <[email-masked]>
To: Sumit Mehra <[email-masked]>
Date: Tue, 23 Jul 2019 04:13:17 -0700 (MST)

Issue [ https://landmark.atlassian.net/browse/REL-61105 | REL-61105 - Customer charged twice// order number: 9750858130 ] has been successfully created. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Sumit Mehra" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, 23 July, 2019 12:08:13 
Subject: Payment Issue and Refund 

Hi Urvika, 

With reference to the order number: 9750858130, the customer reported he's been charged twice for his order. I have checked the payment transaction tab on hybris and found that the payment has indeed been captured twice by our system. 

Please raise a JIRA to transfer the amount back to the customers account. The total amount is 149 AED and the customer is from UAE. 

Kind Regards, 
Sumit