Subject: Payment Issue and Refund
From: Sumit Mehra <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Mon, 22 Jul 2019 23:38:13 -0700 (MST)

Hi Urvika, 

With reference to the order number: 9750858130, the customer reported he's been charged twice for his order. I have checked the payment transaction tab on hybris and found that the payment has indeed been captured twice by our system. 

Please raise a JIRA to transfer the amount back to the customers account. The total amount is 149 AED and the customer is from UAE. 

Kind Regards, 
Sumit