Subject: Re: Delivery
From: Urvika Chaudhary <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>
Cc: Tejasvie Vemuri <[email-masked]>, Priyanka Rajkumar <[email-masked]>, Babyshop <[email-masked]>, Support Team <[email-masked]>, Jessie Caparas <[email-masked]>, Tarun Kumar Jain <[email-masked]>
Date: Mon, 22 Jul 2019 05:08:35 -0700 (MST)

Hi Mustehsan, 

Thank you for highlighting this. 

Feedback has been shared with the agent. 

We will ensure that the agents follow the escalation level. Also, in case the agent wants to reach different level (wherein no response is received from the level 1) the escalation should be done under the trail mail. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Mustehsan Siddiqui" <[email-masked]> 
To: "Tejasvie Vemuri" <[email-masked]>, "Priyanka Rajkumar" <[email-masked]>, "Babyshop" <[email-masked]>, "Support Team" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Tarun Kumar Jain" <[email-masked]> 
Sent: Monday, 22 July, 2019 14:22:33 
Subject: Re: Delivery 

Looping [ mailto:[email-masked] | @Urvika Chaudhary ] , 

Can you please check this & guide all our agents to send it to the right team. 

Regards, 

Mustehsan 

From: Tejasvie Vemuri <[email-masked]> 
Date: Monday, July 22, 2019 at 2:21 PM 
To: Priyanka Rajkumar <[email-masked]>, Babyshop <[email-masked]>, Support Team <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]> 
Cc: Tarun Kumar Jain <[email-masked]> 
Subject: Re: Delivery 

[ mailto:[email-masked] | @Mustehsan
 Siddiqui ] [ mailto:[email-masked] | 
@Jessie Caparas ] 

Can you please guide the team to route requests to the right one? 

Thanks 

Tejasvie Subrahmanyam 

From: Priyanka Rajkumar <[email-masked]> 
Sent: Monday, July 22, 2019 11:08:08 AM 
To: Babyshop <[email-masked]>; Support Team <[email-masked]>; Tejasvie Vemuri <[email-masked]> 
Cc: Tarun Kumar Jain <[email-masked]> 
Subject: RE: Delivery 

External email sender, please take precaution. 

+ Shipa CS and Tejasvie from Landmark 

Hi Tejasvie, 

Please request the Baby Shop team to send the inquiries to our CS team. 

Thanks and Regards, 

From: Babyshop [mailto: [ mailto:[email-masked] | [email-masked] ] ] 
Sent: Friday, July 19, 2019 9:34 AM 
To: [ mailto:[email-masked] | [email-masked] ] 
Subject: Fwd: Delivery 

With reference to tracking ID: SOR002244468 

​ 

Customer has updated the contact number as 0507764704 and so please contact her on this number as soon as possible to arrange the delivery on high priority. We had sent email to shipa support team regarding this case two time before two days, but we did not get any respond from your part. The order status is still in transit. 

​Could you please confirm that whether you contacted on this number and delivery has been done or not. 

thanks , 

the support team 

On Mon, 15 Jul at 11:58 AM , Landmark Group < [ mailto:[email-masked] | [email-masked] ] > wrote: 

مرحبا اسما السواعدي 

نشكر تواصلكم معنا . 

تقبل كامل اعتذارنا عن الإزعاج الذي تسببنا به . 

لقد قمنا بتواصل مع شركه التوصيل واخبرونا انهم حاولو تواصل معك على هذا الرقم ( 971506262662 ) عدة مرات ولم يستجب احد . 

لو سمحت زودنا برقم فعال بحيث يمكن تواصل معك من خلاله . 

​ 

إذا كنت بحاجة إلى أي شيء من جانبنا ، فيرجى عدم التردد في الاتصال بنا. 

أصدقائك، 

خدمة العملاء 

​ 

BQ_BEGIN

On Mon, 15 Jul at 10:42 AM , Asma Alswaidi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

طلبيتي بتاريخ 30-يونيو لم تصل إلى اليوم 15-يوليو iOS Version: 12.3.1 App Version: 8.5 

BQ_END

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