Subject: Re: Promotions or Gift Vouchers
From: Raveen Sethupathy <[email-masked]>
To: Ron Thomas <[email-masked]>, Julius Rodrigues <[email-masked]>, Splash <[email-masked]>, Namrita Kanjani <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 22 Jul 2019 08:29:02 +0000

@Namrita Kanjani<mailto:[email-masked]>

--

Raveen Sethupathy

Digital Marketing Coordinator

Web Team | Landmark Group

m: +971566909499

t: +97145172141

________________________________
From: Splash <[email-masked]>
Sent: Monday, July 22, 2019 12:25 PM
To: Raveen Sethupathy <[email-masked]>; Ron Thomas <[email-masked]>; Julius Rodrigues <[email-masked]>
Cc: [email-masked] <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Fwd: Promotions or Gift Vouchers

External email sender, please take precaution.

Hi Team,

Please get a voucher issued worth AED 52 with a threshold of AED 53 and validity of three months for this customer.
​
Thank you for the cooperation.
​
Your Friends,
The Support Team
On Fri, 19 Jul at 4:22 PM , Abu Shariq <[email-masked]> wrote:
Dear Splash Support Team,
There is no misunderstanding from my side as at the time I paced my order #9751206401 the promo code “EXTRA20” was displaying in offer at your website & App which was not working.
Please check with your IT team that when exactly this promo code replaced with “SPLASH20” on your website & App.

Regards

Abu Shariq

On Jul 19, 2019, at 2:50 PM, Splash <[email-masked]<mailto:[email-masked]>> wrote:

Hi Abu,
​
Thank you for reaching out to us about your issue.

We can see that the promo code offer on the website is actually SPLASH 20 instead of EXTRA 20. That could be the reason you were not able to use the promo code successfully. Here is the link for the same: https://www.splashfashions.com/ae/en/offers
​
We sincerely apologise for the misunderstanding here but unfortunately it would not be possible to adjust the price difference as the order has been already placed and delivered. We can perfectly understand your disappointment however if it could be possible to do something about it, we would have done that for you.
​
We truly appreciate your understanding and cooperation.
​
Your Friends,
The Support Team

88305:1125156
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