Subject: Jira Escalation
From: Kavish Sharma <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Mon, 22 Jul 2019 01:24:21 -0700 (MST)

Hi Urvika, 

With reference to ticket number: 92778 

Customer made a partial cancellation for one of his item however, its still not showing as cancelled on Hybris. Current status is "In progress" in Hybris due to technical issue. 

Please raise the concern to the Jira team and ask them to resolved this on urgent basis. 

Customer Name: Hossam Alaa 
Customer's Email : [email-masked] 
Order Number: 9751060229 

Warm Regards 
Kavish Sharma