Subject: Re: LSM Joining Case Test - grace odette boussi
From: grace odette boussi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Jul 2019 12:57:55 +0000

| | LSM Joining Case Test

Name | grace odette boussi
E-mail | [email-masked]
Phone Number | (00) 9319524802
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

this blurb is perfect according to the customer's query. she or he wanted to know two main points. the first one when will her or his ticket could be delivered and the second one if it could be delivered at her or his hotel as the customer was travelling. in the receiving mail they answered almost the two points. the second point was cleary answered while the first one wasn't.
if i had to reply to such querry i would have added something like after buying a tiket with 3 or 5 days your order will be delivered at your place. this gives a small idea to the customer on how long can she or he wait so that he or she can plan accordingly.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

the two terms seem to be same but the difference is mainly on the service quality.
a good customer service is a kind of service every customer expect from his her company. this is not something new but the average requiement. this kind of service gives the satisfactory to the customer.
a great customer service on the other hand is something we barely come across, this leads to the loyalty of the customer and also increase the reputation of the company. so many companies do their best to provide a great customer service instead of the good one. great customer service equal to great customer satisfaction.

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