Subject: Re: Technical Glitch - Zero Payment
From: Urvika Chaudhary <[email-masked]>
To: Sumit Mehra <[email-masked]>
Date: Fri, 19 Jul 2019 04:12:04 -0700 (MST)

Issue [ https://landmark.atlassian.net/browse/REL-60780 | REL-60780 - Payment not received/// order id: 9750825471 ] has been successfully created. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Sumit Mehra" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, 19 July, 2019 16:30:49 
Subject: Technical Glitch - Zero Payment 

Hi Urvika, 

With reference to the order number: 9750825471 , the customer emailed asking whether we have received the payment for her purchase or not. The order is a store pickup. Upon checking it on hybris, the payment transaction tab showed "no entries" and the total cost of the order is displaying 0 AED. The customer is from UAE . I have also attached two screenshots of this issue. 

Request you to raise it to the JIRA Team. 

Kind Regards, 
Sumit