Subject: Re: Out of stock product
From: Urvika Chaudhary <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Wed, 17 Jul 2019 04:49:12 -0700 (MST)

As per Hybris, all the product delivered to the customer if the customer didn’t receive an item then publish the RMA with a reason as “Item_Missing“ and then share the RMA number with us will process it manually. 

Please note if the missing product cost is greater then AED100 then take the approval from concept head and share the screenshot with us. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Seeta Seeta" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, 15 July, 2019 19:35:20 
Subject: Out of stock product 

Hi Urvika 

With reference to order id 9748556125 and ticket number 82138, the customer didn't received the Juniors Car Print Waterproof Change Pad as the product was out of stock. 

Now we need to raise this concern on Jira so we can refund the customer. 

Kind Regards, 
Seeta