Subject: Japanese Language Test - Leah Seki
From: Leah Seki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Jul 2019 06:11:51 +0000

| | Foreign Language Screening Test

Name | Leah Seki
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First I would apologize to the customer about the incident. I would be transparent and explain to him what happened and then I will process another order for him, this time with the correct address. I will tell him that I will be expediting his order and that he will be receiving it in less than the usual wait time which is 30 minutes and I will tell him that he no longer needs to pay for anything because I will have his order delivered for free to compensate for the inconvenience.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am divorced, I was married to a Japanese national for 7 years that’s why I was able to live and worked in Japan during my stay there. Unfortunately we were not blessed with a child. While I was in Japan, I worked in Lounge bar at night and works in factories in daytime. I have also worked in various Hotels as a house keeping staff. I graduated a 2 year vocational course which was Associate in Computer Programming in 1996. I started working in a BPO industry from 2009 up to present as a Customer Care Specialist, Chat Support and Sales Specialist.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

グッドカスタマーサービスは顧客のニーズに応えています。グレートカスタマーサービスはさらに一歩前進することによってお客様のニーズを提供しています。また、1回の電話で顧客の関心事に対処することもできます。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | 私はチームワーカーです。私は一生懸命働きます、そして私はより少ない監督で働くことができます。私は仕事としてカスタマーサービスの経験がたくさんあります。私は日本で8年間働いて以来、日本のオフィスカルチャーについて幅広い知識を持っています。私は毎日最善を尽くして仕事をします。私は毎日できる限り最善を尽くします。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

私が日本に住んでいたとき、多くの都道府県に旅行しました。千葉県、神奈川県、東京都、兵庫県、京都府、大阪府、神奈川県、長野県、北海道、山梨県、奈良県、和歌山県、福井県、埼玉県、茨城県しかし山梨謙が私のお気に入りでした。私は富士吉田市という場所に2年間住んでいました。毎日、私は富士山である最も完璧で美しい山を見ることができます。有名な観光地なので温泉はたくさんあります。
有名な富士急ハイランドも富士吉田市にあります。

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