Subject: Japanese Language Test - Sumer Singh
From: Sumer Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Jul 2019 13:42:16 +0000

| | Foreign Language Screening Test

Name | Sumer Singh
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Please accept our sincere apology for the error we made in your last order. To serve you better and faster, we are busy expanding our staff. Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in timely manner.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am passionate about my work. Because I love what I do, I have a steady source of motivation that drives me to do my best.
Education-B.A.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | 接客業やサービス業に就く上で最低限必要なのが、マナーや接客スキルです。あいさつ、身だしなみ、表情、言葉遣い、態度など、人として他人に接する上で最低限のことは身に着けていなければ、採用のステージに上がることはできません。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

私は話を聞くほうが得意なため、人前でたくさん話すのは苦手です。

これからは社会人として、決められた時間内に自分の伝えたいことを伝えられるように努力をする必要があると思います。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 壮大な自然に囲まれた伊勢神宮が有名な伊勢市には、伊勢神宮以外にも見どころが沢山あります。例えば、おかげ横丁では、江戸時代末期から明治時代初期を再現した趣ある町並みを観光でき、お土産店やレストランも充実しているため、１年を通して旅行者で賑わっています。伊勢神社でお参りをして、おかげ横丁でお買い物を楽しんだ後は、伊勢名物の和菓子「赤福餅」や、黒いつゆが特徴の「伊勢うどん」を味わえば、伊勢を満喫できるでしょう。

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