Subject: Fwd: Arabic Language Test - Hanem Abdelgany
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Sat, 13 Jul 2019 02:29:39 -0700 (MST)

Hi Urvika, 

Can you please evaluate this test? 

Regards, 
Ayushi Verma 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Hanem Abdelgany" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Saturday, 13 July, 2019 14:31:12 
Subject: Arabic Language Test - Hanem Abdelgany 

		Foreign Language Screening Test 	Name 	Hanem Abdelgany 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First apologize for the late order and till him thay his order will be delivered within 5 minutes. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Hanem. I'm Egyptian born in Egypt. 
I have two brothers and one sister my father is civil engineering and my mother housewife. 
I'm graduated from faculty of Science Ain Shams University year 2012 in Geophysics department, worked since 2012 as a technical lab, medical representative (Egypt) and content review analys (Malaysia) 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	
من الناحية النظرية ، يتمثل الاختلاف الرئيسي بين تقديم خدمة العملاء "الجيدة" وتقديم خدمة العملاء "الرائعة" في أنه في السابق ، من المحتمل أنك بالكاد تبقي عملائك راضين ؛ بينما في الأخير ، فأنت لا تبقيهم راضين فقط - ولكنك تبقيهم أيضًا مخلصين! هذا تمييز مهم للغاية - وهو أن "العديد من مزودي الخدمات" لا يحصلون عليه دائمًا. 
وبالتالي ، قد يكون الفرق الوحيد الملحوظ بين خدمة العملاء "الجيدة" و "الرائعة" من جانب العميل هو الطريقة التي يتواصل بها مقدمو خدماتهم معهم بانتظام! 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	
١- مهارات إدخال البيانات 

٢- مهارات الاتصال الفعال 

٣ - الصبر لسماع العميل 

٤ - روح الدعابة جيدة 

٥ - مهارات التركيز على العملاء ومهارات تعدد المهام 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	كوالالمبور وبالتحديد شارع بوكيت بينتانج 
هو شارع في العاصمة الماليزية كوالالمبور هو المقصد المثالي للمتسوقين في المدينة. إذ تعج بالسواح العرب والأجانب في ذلك المكان وبمراكز التسوق الحديثة والذي يجد فيها مريدوها كل مايخطر ببالهم الأمر الذي أكسبها لقب المثلث الذهبي. كما يضم أفخم المطاعم العربية.