Subject: Re: Arabic Language Test - Seraj Ahmad
From: "Abdullah Ayad. Alani" <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Thu, 11 Jul 2019 21:55:16 -0700 (MST)

he ll be in between of 7-8 

From: "Urvika Chaudhary" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Abdullah" <[email-masked]> 
Sent: Friday, 12 July, 2019 10:00:39 
Subject: Fwd: Arabic Language Test - Seraj Ahmad 

Hi both, 

Please rate the candidate. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "HR Livesalesman" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, 11 July, 2019 10:50:24 
Subject: Fwd: Arabic Language Test - Seraj Ahmad 

Hi Urvika, 

Please evaluate this AR test. 
Nationality- Congo 

Regards, 
Ayushi Verma 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Seraj Ahmad" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, 8 July, 2019 15:56:51 
Subject: Arabic Language Test - Seraj Ahmad 

		Foreign Language Screening Test 	Name 	Seraj Ahmad 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First of all, we try our best to avoid this kind of wrong doing. If such thing happens due to lack of conciousness by the way, we will share appology to costumer for the inconvenience caused to him because we promised to hand over the delivery within 30 minutes but we were unable to honor the promise within the given time. This our mistake which led to delay the order. 
In such cases, we are suppose to pacify the costumers and if it is needed to inform the costumers to the reason of delay, we have to do inform them as per the scenario. Some time, we face the anger of the costumers but we have to follow the etiquettes of costumer service. We should make sure 'On Time Done Right'. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My Name is Seraj Ahmad. I was born on 07th of November 1992 in U.P. I'm living in Delhi since last five years. 
I passed out my graduation from MANUU, Hyderabad in 2014. I got admisssion in Jamia Millia Islamia in 2014 to pursue my M.A. in Arabic language and literature. Post completing M.A., I have been registered in M.Phil. (Arabic) in University of Delhi in 2016. I have been awarded Degree of M.Phil. from D.U. in2018. 
I have worked as an Arabic into English and vice versa translator in Data Flow Group, Noida for more than three years. In November 2018, I joined Aegis Global as a Senior Executive in the department of sales and operation. I have more than six months experience. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق بين خدمات العملاء الجيدة والممتازة : 
الأول: هو القيام بالمسؤوليات بطريقة صحيحة في وقت محدد كي لا يتخللها اي مشكلة في أداء الواجبة. والثاني: هو القيام بالمسؤوليات بطريق يمتاز عن غيره وفي احسن صورةز 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	1- المؤهل العلمي :درجة الماجستير في الآداب العربية 
2-الخبرة لمدة اكثر من اربع سنوات في نفس اللغة -اللغة العربية 
3-الكفاءة في الكتابة والتكلم باللغة العربية والانكليزية علي مستوى جيد 
4-الخبرة في مجال المبيعات 
5-التطلع الدائم الى التوصل الي آفاق جديدة 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	في يوم من الأيام كنت سافرت إلى مدينة أعظم جراه لشراء بعض الأشياء 
هي مدينة قديمة وفيها يوجد بعض الآثار القديمة من أمثال المساجد التي بناها الملوك المغول. وكذلك هناك مطار صغير للقوات الخاصة الهنديه. منها محطة القطار القديمة أيضا. هذه المدينة ذات الكثافة السكانية للمسلمين. وفي هذه المدينة أزهر الهند الجامعة الأشرفية مباركفور أعظم جراه. في هذه الجامعة هناك عدد الطلاب ثلاثة آلاف. وما يميزها عن غيرها هو العدد الكبير من الرجال المتميزين في مختلف المجالات: العلوم الإسلامية مثلا 
العلامة عبد العزيز المحدث المرادآبادي، السياسة مثلا أعظم خان، والفن مثلا شبانة الأعظمي.