Subject: Arabic Language Test - Rayan Suliman
From: Rayan Suliman <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 6 Jul 2019 03:35:10 -0400

| | Foreign Language Screening Test

Name | Rayan Suliman
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I will say to him
Sorry sir maybe his late because of the traffic. Or he did an accident on his bike I will call him and inform you.
We are so sorry again

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am Rayan Suliman
From Syria homs city
I play football and basketball also I do running sport.
I am right now in India to compete my study.
I am studying b.t computer science engineering.
My hippies is reading and watching movies and go out with my friends

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

خدمة الزبون الجيدة هي التي تتعامل مع كل الزبائن بطريقة واحدة
خدمة الزبون العظيمة هي التي تستطيع التمييز بين الزبون المميز والعادي وتستطيع التمسك به والاحتفاظ به

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

انني لا أغضب بسرعة
استطيع التعامل مع جميع انواع الناس
يمكنني إيجاد حلول بأسرع وقت
ان كان الزبون غاضب استطيع تهدئته
استطيع العمل لأوقات متأخرة

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

لقد زرت فقط مدينة دلهي. وهي مدينة كبيرة جدا وتحوي عدد كبير من السكان ولكنهم يعيشون كأنهم عائلة واحدة ويساعدون بعضهم بدون مقابل. هنا يوجد الكثير من الثقافات المختلفة ويمكنك التعلم وزيادة معرفتك بشكل كبير جدا.
عندما وصلت إلى دلهي لقد ساعدوني كثيرا وجعلوني أشعر و كأنني في موطني. ولكن هناك فرق وحيد بأن الطعام حار جدا

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