Subject: Arabic Language Test - mohammed obiedo
From: mohammed obiedo <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 6 Jul 2019 03:01:31 -0400

| | Foreign Language Screening Test

Name | mohammed obiedo
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First I should appologaise from him an I will tell him that the delivery boy had some issues with his bike andhe will be right on his way and if there is any issues with the pizza please call me back then I will send another one from my own money because it was my falt and I should take the responcabilty  and trying to have his trust for the next time
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is mohammed obiedo i came from syria I finished law school there then I had the chance to do master in human rights at jamia hamdard I was born in syria lattakia next to the cost in 1\1\1995 I spend two and half year working with international ornization wich cares about marcting the olive grasses and also voulnteered for short perioud with the red cross

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

الفرق بين هذين النوعين هو ان تعلم ماذا يحتاجه الزبون وان تحاول ان تقدم ما يحتاجه السوق دون الحاجه ان يقوم بطلب ذلك منك وان تستطيع مجاراة متطلبات السوق وان تقوم بمراعاة المجتمع بما يحتاجه وبما هو غني عنه لان ليس كل ما هو مرغوب في مجتمع يكون في ذات
الرغبه والطلب في مجتمع اخر بسبب الاختلاف الثقافي والاجتماعي وان نبتعد عن النسخ والتقليد ونتجه للابتكار والابداع

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

لان لدي القدر على الاستيعاب السريع
والعمل تحت الضغط
والقدره العاليه على التنظيم
لاني اتمتع بالتنوع بالافكار والقدرات
والقدره العاليه على التمتع بالمهارات الجديده والابتعاد عن التكرار

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | لقد ذهبت مؤخرا الى بيروت وهي عاصمة لبنان تقع على ساحل المتوسط وتمتع بمناخ معتدل وما يميز بيروت عن مثيلاتها من العواصم انها مقصد سياحي كبير للكثير من السواح العرب والاجانب وهي تعود تريخيا الى الفينيقين هؤلاء الذين انطلقت منهم اول ابجديه في التاريخ من اوغاريت بحكم امتداد اراضيهم بين سوريا ولبنان وما يميز بيروت انها تحتوي على العديد من المقاصد السياحيه وسلسلة فنادق على مستوى العالم

| |