Subject: [Training Update] CSL
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Kritika Mirchandani <[email-masked]>
Cc: Cian Madigan <[email-masked]>
Date: Fri, 5 Jul 2019 15:23:42 +0000

Hi all,

Please note that I have added one slide to the CSL presentation regarding the implementation of Internal Banners - kindly refer to COMMS sent 2 months ago.

  *   In some cases event specific information may be provided which will be shown over the status boxes as an internal banner
  *   In order to continue with the case the agent must confirm they read and understood the content in the banner.
[https://cdn.talentlms.com/ols/1558088332_example%201.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6XC9cL2Nkbi50YWxlbnRsbXMuY29tXC9vbHNcLzE1NTgwODgzMzJfZXhhbXBsZSUyMDEucG5nIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNTU5MjM1MjQ0fX19XX0_&Signature=A4tgnUyHofyRQQk1VxdNTYF%2FoCzeGTjLUCDpX8h%2FK2aTSU4zvZAV85cgsZP6Vh4YboE%2FbZoCudHs7fVAL3bYb5YnUfZe08q%2FEvUBN8dYFkTgJpu6W3YLYX6SideWvweNnqnSMiIFwLsm-nT0d3twgPe0cIvehwPjJX6pmEAZDZ7oqBtwoq7ZhJcSXrg4HOJhpu7HHthDPdrecxPaojmz4QExRKf6%2FBbgTo0oliaUlOLJ5cmpvipMNhPX6uCcHurQSGscX9KngM59DnRYrFMEVm3GGg5bDPCt1ZJl%2Fb1VaUX21omy9TevMwhylJ71h0bor81-%2FXA3TG-kLbzCfMrp%2FA__&Key-Pair-Id=APKAJDCWVQTW4P3KI3XA]

Please confirm that you have acknowledged the changes and will use the attached presentation going forward.

Jana