Subject: Arabic Language Test - Mahboob Ridha
From: Mahboob Ridha <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 3 Jul 2019 16:37:38 -0400

| | Foreign Language Screening Test

Name | Mahboob Ridha
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Firstly, we will share the apology for the inconvenience happened to him, and will try our best to convince him to be ready to give us chance to deliver the pizza to him, and if he didn't accept that, so we will share the apology again, and assure him that he and customers will not face such issue in future, and will let him know that we have recorded his feedback in our system, and deafeningly look into this on priority basis.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My Name is Mahboob Ridha, and am graduated from Kozhikode, Kerala, and started working as Arabic Translator, Interpreter, Content Writer and Subtitler. Worked for many International & Organizations in domain of Arabic Language.

As i was working for Aegis PVT, as Arabic Customer Executive for Oyo International in Hotel Reservation and Cancellation, and left the company for some personal reason.

Now, i am looking for a great and wonderful opportunity. Hope i get my new opportunity soon.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | There is big difference between good and great; like, We have to deliver a Pizza from Pizza Hut to a Customer in 10 mins, so if we delivered the Pizza in 10 mins, so that will be called as Good Customer Service, but if we delivered the Pizza in 5 Mins, before delivery time, so Customer will be more Happy and that Pizaa will a Surprise Gift for him from Pizza Hut, and he will be most and more loyal customer to us.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I am an experienced candidate, and had faced customer queries, and solved their problem, and they were always happy with my services. Because of all this, i think that i am perfect candidate for this position.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | In June, 2018, I traveled to Shimla, Himachala Pardehs, with my Arabian friends from Oman. After i have reached there, i was very surprised by seeing Shimla's natural beauty and panoramic views. We had visited many tourist places, specially; Mall Road, and Old President House. Delhi to Shimla was really a wonderful tour for me.

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