Subject: Blank version of wrong tickets received flowchart
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Kritika Mirchandani <[email-masked]>
Date: Tue, 2 Jul 2019 09:41:39 +0000

Hi Kritika and Urvika,

A workflow document regarding the Wrong Tickets Process has been created for agents to fill in during training.

This is optional to use after the wrong tickets module as it helps agents to apply the process acquired – here also a group work can be implemented 😊.

Ideally, the flowcharts would be printed out for the agents.

Let me know what you think and whether this could be implemented on your end.

Jana