Subject: Re: LSM Joining Case Test - Om prakash Bind
From: Om prakash Bind <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 29 Jun 2019 05:18:55 -0400

LSM Joining Case
Test

Name

Om prakash Bind

E-mail

[email-masked]

Phone Number

(+91) 8920757763

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Reason for
selection of Blurb 4:

I have selected blurb 4 because it is a better idea and convinient as well, to
give the option of changing the account information online using their login
information, that can be easily accessed through the given link in the email
too. and customer can access another ticket as their mentioned location.

Additional option:

If we will add some new feature or modify our existing portal with these
options, it would be more convinient for the customer and for us as well.

1. If we offer the e-ticket for the Shows/Movies/Events and accept as a valid
ticket. there is no need to deliver the physical ticket to customer. it would
save a lot of time and cost.

2.  If we could provide an apps to customer, so that they can easily modify
their account information and we can easily update them as well.

3. Once customer install the apps in their phone, it would be not only
convinient even we have an opportunity to give them future event tickets or any
other promotion offer to lure them to buy the ticket from us.

4. we can offer some discount to customer and ask their relatives or friends
details like name and number to get the more lead and great opportunity to
convert them into our future customer.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service means to fulfil the
customer needs or requirement as we offer the service to them. but the great
customer service means provide the better customer that would be beyond their
expectation. for example if we promised 2 fulfil any delivery in 2-3 days, we
deliver that product next day.

customer would be pleased enough by getting this fantastic and quick service and
he/she must do the mouth publicity for us or recommend to
others.

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