Subject: [Training Report] - India - Start Date: 24.06.2019 - Day V.
From: Cian Madigan <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, kritika <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>, Jana Garbe <[email-masked]>, Robert Cosgrove <[email-masked]>, Brian Sexton <[email-masked]>
Date: Fri, 28 Jun 2019 16:08:11 +0000

Hi all,

Please see an overview of the results after Day V.

Team
Agent
CSL Test
Policy Knowledge
Life of an Order
Fulfilment
Delivery Questions
Cancelled & Postponed events
Teams
LMS
Wrong Tickets
RAG
Payment
Alternative Delivery Plans
Cancellation Questions
GDPR
IT Football
ES / DE / TR Football
CMA
Training_India
Jorge.Mendoza
100.00%
90.00%
100.00%
100.00%
100.00%
100.00%
100.00%
90.00%
100.00%
100.00%
100.00%
93.33%
84.62%
80.00%
92.86%
100.00%
100.00%

Training Assessments

  *   Jorge has successfully passed the Phone Exercise – well done!

Training Group
Username
Account Recovery
CIAN I
CIAN II
CIAN III
Phone Exercise
Training_India
Jorge.Mendoza
Passed
Passed
Passed
Passed
Passed

IT Football

  *   Jorge has successfully passed the IT Football Quiz – kindly review the following question:
  *   Where in CSL can you see the personalisation / TDT details the buyer provided in the purchase process? Select the appropriate answers that apply.

ES/DE/TR Football

  *   Jorge has successfully passed the ES/DE/TR Football Quiz achieving a final score of 100%.

CMA

  *   Jorge has successfully passed the CMA Quiz achieving a final score of 100%.

Excellent results again from Jorge – Great work! 😊

Kind Regards,
Cian
From: Cian Madigan
Sent: Thursday 27 June 2019 15:16
To: Urvika Chaudhary <[email-masked]>; kritika <[email-masked]>
Cc: David Lee <[email-masked]>; Jana Garbe <[email-masked]>; Robert Cosgrove <[email-masked]>; Brian Sexton <[email-masked]>
Subject: [Training Report] - India - Start Date: 24.06.2019 - Day IV

Hi all,

Please see an overview of the results after Day IV.

Team
Agent
CSL Test
Policy Knowledge
Life of an Order
Fulfilment
Delivery Questions
Cancelled & Postponed events
Teams
LMS
Wrong Tickets
RAG
Payment
Alternative Delivery Plans
Cancellation Questions
GDPR
Training_India
Jorge.Mendoza
100.00%
90.00%
100.00%
100.00%
100.00%
100.00%
100.00%
90.00%
100.00%
100.00%
100.00%
93.33%
84.62%
80.00%

Training Assessments

  *   Jorge has successfully passed the CIAN I, CIAN II and CIAN II exercises – Great work!

Training Group
Username
Account Recovery
CIAN I
CIAN II
CIAN III
Training_India
Jorge.Mendoza
Passed
Passed
Passed
Passed

Alternative Delivery Plans

  *   Jorge has successfully passed the Alternative Delivery Plans Quiz – kindly review the following question:
  *   Please confirm which forms of identification can be used to gain entry with a FlashSeat ticket as an international buyer. Select the appropriate answers that apply.

Cancellation Questions

  *   Jorge has successfully passed the Cancellation Questions Quiz – kindly review the following questions:
  *   Brazil Cancellation - Mix and Match Question.
  *   US Cancellation - You receive an inbound call from one of our US customers and see the following banner highlighted in CSL. The customer wants to know when the tickets will be provided. Select the appropriate answers that apply.

GDPR

  *   Jorge has successfully passed the GDPR Quiz – kindly review the following questions:
  *   Multiple answers are possible: A buyer has called you several times about his ticket purchase. As he is travelling to the event he is very nervous and seeks updates regularly. The phone rings again and the buyer who had just spoken to you a couple of minutes ago is back on the phone with you. How do you proceed? Select the appropriate answers that apply.
  *   Please read the query below and advise how you would react. Select the appropriate answers that apply.
  *   The speech bubble below equals an incoming phone call from a customer. Please advise how you would react. Select the appropriate answers that apply.

Kind Regards,
Cian
From: Cian Madigan
Sent: Wednesday 26 June 2019 16:02
To: 'Urvika Chaudhary' <[email-masked]<mailto:[email-masked]>>; 'kritika' <[email-masked]<mailto:[email-masked]>>
Cc: David Lee <[email-masked]<mailto:[email-masked]>>; Jana Garbe <[email-masked]<mailto:[email-masked]>>; Robert Cosgrove <[email-masked]<mailto:[email-masked]>>; Brian Sexton <[email-masked]<mailto:[email-masked]>>
Subject: [Training Report] - India - Start Date: 24.06.2019 - Day III

Hi all,

Please see an overview of the results after Day III.

Team
Agent
CSL Test
Policy Knowledge
Life of an Order
Fulfilment
Delivery Questions
Cancelled & Postponed events
Teams
LMS
Wrong Tickets
RAG
Payment
Training_India
Jorge.Mendoza
100.00%
90.00%
100.00%
100.00%
100.00%
100.00%
100.00%
90.00%
100.00%
100.00%
100.00%

Wrong Tickets

  *   Jorge has successfully passed the Wrong Tickets Quiz achieving a final score of 100%.

RAG

  *   Jorge has successfully passed the RAG Quiz achieving a final score of 100%.

Payment

  *   Jorge has successfully passed the RAG Quiz achieving a final score of 100%.

Excellent results again today from Jorge – Great work! 😊

Kind Regards,
Cian
From: Cian Madigan
Sent: Tuesday 25 June 2019 16:35
To: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; kritika <[email-masked]<mailto:[email-masked]>>
Cc: David Lee <[email-masked]<mailto:[email-masked]>>; Jana Garbe <[email-masked]<mailto:[email-masked]>>; Robert Cosgrove <[email-masked]<mailto:[email-masked]>>; Brian Sexton <[email-masked]<mailto:[email-masked]>>
Subject: [Training Report] - India - Start Date: 24.06.2019 - Day II

Hi all,

Please see an overview of the results after Day II.

Team
Agent
CSL Test
Policy Knowledge
Life of an Order
Fulfilment
Delivery Questions
Cancelled & Postponed events
Teams
LMS
Training_India
Jorge.Mendoza
100.00%
90.00%
100.00%
100.00%
100.00%
100.00%
100.00%
90.00%

Delivery Questions

  *   Jorge has successfully passed the Delivery Questions Quiz, achieving a final score of 100%.

Cancelled & Postponed Events

  *   Jorge has successfully passed the Cancelled & Postponed Events Quiz, achieving a final score of 100%.

Teams

  *   Jorge has successfully passed the Teams Quiz, achieving a final score of 100%.

LMS

  *   Jorge has successfully passed the LMS Quiz – kindly review the following question:
  *   Where in CSL will you find information on the drop off address and the pick up address?

Overall Jorge has been doing very well in each of the quizzes and assignments – Great work! 😊

Kind Regards,
Cian
From: Cian Madigan
Sent: Monday 24 June 2019 13:27
To: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; kritika <[email-masked]<mailto:[email-masked]>>
Cc: David Lee <[email-masked]<mailto:[email-masked]>>; Jana Garbe <[email-masked]<mailto:[email-masked]>>; Robert Cosgrove <[email-masked]<mailto:[email-masked]>>; Brian Sexton <[email-masked]<mailto:[email-masked]>>
Subject: [Training Report] - India - Start Date: 24.06.2019 - Day I

Hi all,

Please see an overview of the results after Day I.

Team
Agent
CSL Test
Policy Knowledge
Life of an Order
Fulfilment
Training_India
Jorge.Mendoza
100.00%
90.00%
100.00%
100.00%

Account Recovery Assessment

Training Group
Username
Account Recovery
Training_India
Jorge.Mendoza
Passed

CSL

  *   Jorge has successfully passed the CSL Quiz, achieving a final score of 100%.

Policy Knowledge

  *   Jorge has successfully passed the Policy Knowledge Quiz, achieving a final score of 90%. Kindly review the following question:

  *   A buyer emails in to ask for a cancellation of the order. The buyer has contacted us and asked for cancellation. The buyer has less than 10 sales. What do you advise?

Life of an Order

  *   Jorge has successfully passed the Life of an Order Quiz, achieving a final score of 100%.

Fulfilment

  *   Jorge has successfully passed the Fulfilment Quiz, achieving a final score of 100% - Great work!

Kind Regards,
Cian