Subject: Re: LSM Joining Case Test - Harmeet Singh
From: Harmeet Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 27 Jun 2019 02:58:04 -0400

| | LSM Joining Case Test

Name | Harmeet Singh
E-mail | [email-masked]
Phone Number | (+91) 9871609017
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would choose this blurb 2 because this is the most appropriate answer as customer query is solved in very well manner.

Additional sentence can be added for updating the delivery address:
-You can update the address on your account by using this link http://www.viagogo.com/Help/76, or you can change your delivery address by signing in to your viagogo account, and locating the order under your "Purchases".

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service-In which customer query is being solved edge to edge,with no motive of making the customer happy as the satisfaction also plays an important role in customer service.
Whereas great customer service is something in which customer is served with the quality services hence,with the motive of making the customer fully satisfied with the services.
Customer can get his/her query cleared but with what quality manner? that depends upon good and great customer service executive.
At the time of rating you might get average/good rating but if the customer is served in very well appropriate manner you might get excellent/5star rating that shows the difference between good/great customer service.

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