Subject: Re: LSM Joining Case Test - Pallab Majumdar
From: Pallab Majumdar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 26 Jun 2019 05:29:11 -0400

| | LSM Joining Case Test

Name | Pallab Majumdar
E-mail | [email-masked]
Phone Number | (+91) 9811380155
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 is most appropriate as it fully explains the process of booking the tickets. And even tells the step by step procedure how the ticket can be downloaded and even provides the link of the website wherein the address can be updated, if the tickets need to be delivered at the diferent address.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer experience is when we only the process and help the customer with the query or request. However good customer experience is ever lasting wherein the advisor has exceded the customer expectation and have gone extra miles to help the customer for his query or request.

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