Subject: Re: LSM Joining Case Test - Mahavir Mohapatra
From: Mahavir Mohapatra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 24 Jun 2019 02:05:07 -0400

| | LSM Joining Case Test

Name | Mahavir Mohapatra
E-mail | [email-masked]
Phone Number | (+91) 6371328685
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As John was travelling to he hotel in two days, in my opinion Blurb 2 is the correct option. As per this option the tickets will be sent to John by post. Moreover, John can also download the e-tickets as per rules. This option also paves a way for John to update the Hotel address,where he will be staying and the tickets can be sent there directly. This would be the perfect answer to John's querry. John can relax and not be in tention after knowing that, it is the policy of the event organisers these days to send tickets just before a week. This answer also helps John know thatm he too can track his ticket's status.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | As the name suggests, customer service in layman's words can be defined as the service providd to the customer. The service providd to a customer can vary; such as it can be good or it can be great. Good customer service can be explained, as the assistance provided by an executive that somehow solved the customer's querry. But, great customer service is something; that an executive can do to assist the customer in such a way that the customer's all doubts are cleared with a single reply. The customer should feel that the executive went one step forward to solve his/her problem and this would make the customer feel at home. If we succeed in making the customer happy and feel like home, it ensures that the customer will return back to us for our service again and also refer us to his/her friends or relatives.

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