Subject: Re: LSM Joining Case Test - Kaushal Kumar
From: Kaushal Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 22 Jun 2019 04:17:43 -0400

| | LSM Joining Case Test

Name | Kaushal Kumar
E-mail | [email-masked]
Phone Number | (+91) 7979709196
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 2 has provided all the necessary details which can be accessed by the User also.
As we know that you are relocating yourself very frequently we will help you in every condition.
Your Tickets will be delivered at your door step as soon as possible.

Regards,
Team

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service:
1.As per the need provided all necessary details to the end User.
2.Should have a good commination skill so that the customer can understand the parameter correctly.
3.Providing sollution as per the need of the customer.
4.Data given to customer should be conprensive.
5.Should be polite and result oriented.
Great customer service:
1.Providing end to end sollution to the User.
2.Should have Excellent Communication skill.
3.Customer query should be resolved quickly as per the time alloted
4.Excellent Customer handling skill.
5.Undertanding the users problem frecquently and giving feedback as soon as possible.

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