Subject: Re: LSM Joining Case Test - Akash Choudhary
From: Akash Choudhary <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 21 Jun 2019 06:43:54 -0400

| | LSM Joining Case Test

Name | Akash Choudhary
E-mail | [email-masked]
Phone Number | (+91) 9717088849
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

According to me Blurb 1 is the right response because it answers the query of the customer in a precise way. The customer's query is quite clear, he/she wants to know when will the tickets be available and if the tickets can be delivered to the hotel directly. Blurb 1 not only assures the customer that they will be provided with the tickets on time, but it also provides the reason for the delay. This can help the customer  understand that the delay is due to a genuine reason and they won't feel cheated.

It also assures the customer that the representative is monitoring the order and is communicating with the seller on their behalf. This will definitely make the customer feel valuable.

Further, Blurb 1 enquiers about the address provided by the customer which will eradicate any chances of errors. It also educates the customer about tracking the progress which is a huge help.

The closing of Blurb 1 is to the point and it adds a human touch which is very neccesary.

If I was the representative, I would have also informed the cusomer about the e-tickets which could be downloaded online (if there was an option available for it).

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In todays modern world of computers and internet, customer service is a very important aspect for any industry. It helps a lot to build the customer base for a company. Every company wants their after sales service to be the best.

A great customer service makes sure that the customer gets an awesome experience while dealing with them. Great customer service not only helps the customers with their query but it makes sure that they never face the same issue again.

It educates the customer about the ways they can help themselves in future for swift resolution.

At last a human touch and showing the willingness to help is an important part of great customer service.

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