Subject: Re: LSM Joining Case Test - Irfan Bhat
From: Irfan Bhat <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 20 Jun 2019 05:57:41 -0400

| | LSM Joining Case Test

Name | Irfan Bhat
E-mail | [email-masked]
Phone Number | (+91) 9205320508
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have chosen the fouth one since it provides the most apt solution to the query of the customer in the given scenario. It provides the information in entirety to the customer incase the customer wishes to change the delivery address. But this blurp is devoid of any greetings, it would certainly have been better had this started with a greeting and paying of regards at the end of the message.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service may include providing solutions but great customer service shall invariably include listening to the customer with patience, understanding and gauging the exact query of the customer and providing most apt solutions thereafter. Soft skills are the hallmark of a great customer service.

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