Subject: Re: LSM Joining Case Test - PRIYESH RANJAN
From: PRIYESH RANJAN <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 19 Jun 2019 02:39:52 -0400

| | LSM Joining Case Test

Name | PRIYESH RANJAN
E-mail | [email-masked]
Phone Number | (+91) 9560996506
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have gone through all the blurbs but according to me blurb 4 could be the best answer.
because in this blurb the main concern of the customer is that the package is deliver to his new adress.
so in this blurb we have asked him to add his new adress for the delivery.Clearly we have tell him the how to add your new adress.
we have clear the all the doubts of the customer and ensured him that the pakage will be delivered on time.We have clearly mentioned that you will not miss the event.
Adding some lines from my self,
Hello good morning,
We can understand the that you are very exited to go to event don't worry sir we are here to make your requirements fullfill.Sir we are working on your concern your reqirements are our responsibilities so don't worry sir you will recieve your tickets on time you are not going to miss the show.
Please kindly update your adress so that the your tickets will reach to you.
Have fun in the show.
Thankyou sir.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is like only and some how to fullfill the customers requirement.
Only deliver the products to him what he purchased.
Great customer service is that to listen the customer problem,listen him carefully,understand his problem  then share your ideas and solution according to the company policies.
Not commit fake promises talk only what you can do.

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