Subject: [Training Report] India - Start Date: 17.06.2019 - Day II
From: Cian Madigan <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, kritika <[email-masked]>
Cc: Brian Sexton <[email-masked]>, David Lee <[email-masked]>, Jana Garbe <[email-masked]>
Date: Tue, 18 Jun 2019 16:36:44 +0000

Hi all,

Please see an overview of the results after Day II.

Team
Agent
CSL Test
Policy Knowledge
Life of an Order
Fulfilment
Delivery Questions
Cancelled & Postponed events
Teams
LMS
Training_India
bitu.dutta
100.00%
90.00%
100.00%
90.00%
100.00%
80.00%
100.00%
40.00%
Training_India
matondo.blessing
100.00%
90.00%
100.00%
100.00%
100.00%
80.00%
100.00%
90.00%
Training_India
mefotso.ornella
100.00%
90.00%
100.00%
100.00%
100.00%
80.00%
100.00%
100.00%
Training_India
nongthombam.singh
90.00%
90.00%
100.00%
90.00%
100.00%
100.00%
100.00%
90.00%
Training_India
shiv.kumar
100.00%
90.00%
100.00%
100.00%
100.00%
100.00%
100.00%
90.00%
Training_India
swati.mishra
100.00%
100.00%
100.00%
100.00%

80.00%
100.00%
70.00%

Account Recover Assessment

Sadly, Bitu did not pass the account recovery assessment, all remaining agents successfully passed. Kindly review what 5 pieces of information need to be checked to confirm the account.

Training Group
Username
Account Recovery
Training India
bitu.dutta
Not Passed
Training_India
matondo.blessing
Passed
Training_India
mefotso.ornella
Passed
Training_India
nongthombam.singh
Passed
Training_India
shiv.kumar
Passed
Training_India
swati.mishra
Passed

Delivery Questions

Swati has yet to complete the Delivery Questions Quiz, all remaining agents have successfully passed the quiz - well done!

Cancelled & Postponed Events

All agents successfully passed the Cancelled & Postponed Events Quiz, kindly review the following question:

  *   Multiple answers are possible: If the event is postponed and the tickets remain valid for the new date, you...

Teams

All agents successfully passed the Teams Quiz - well done!

LMS

Sadly, Bitu and Swati did not pass the LMS quiz, all remaining agents have successfully passed. Kindly review the following questions:

  *   Sellers can pick up their tickets on the day of the event should they not sell.
  *   Where in CSL will you find information on the drop off address and the pick up address?
  *   Mix and Match: The seller sends us an email advising that his LMS listing is not active.
  *   Tickets have to be delivered to LMS at least one day before the event for the sale to go ahead and not to be cancelled.
  *   A buyer can only change their delivery address for an Express Local Shipping order.
  *   In case of a delivery issue with regard to an Express Local Shipping Order, which documents do we require to make the necessary investigations?
  *   In the purchase process the buyer is asked to provide us with a name of the person who is going to pick up the tickets. Can this name still be changed later on?

In addition to the above the appropriate agents have successfully passed the Fulfilment Quiz - well done!

Kind Regards,
Cian
From: Jana Garbe
Sent: Monday 17 June 2019 17:33
To: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; kritika <[email-masked]<mailto:[email-masked]>>
Cc: Brian Sexton <[email-masked]<mailto:[email-masked]>>; David Lee <[email-masked]<mailto:[email-masked]>>
Subject: [Training Report] India - Start Date: 17.06.2019 - Day I
Importance: High

Hi Urvika,

Please see the test results for this week's training group after Day I.

Quizzes

Agent
CSL Test
Policy Knowledge
Life of an Order
Fulfilment
bitu.dutta
100.00%
90.00%
100.00%
90.00%
matondo.blessing
100.00%
90.00%
100.00%
60.00%
mefotso.ornella
100.00%
90.00%
100.00%
100.00%
nongthombam.singh
90.00%
90.00%
100.00%
90.00%
shiv.kumar
100.00%
90.00%
100.00%
100.00%
swati.mishra
100.00%
100.00%
100.00%
70.00%

CSL

  *   Please review the function on User Listings / Listing Tab

Life of an Order

  *   Bita had to repeat the quiz once but passed it on the second attempt - all other agents passed the quiz on the first attempt

Fulfilment

  *   Please review that once a problem has been reported, the seller cannot reverse the decision
  *   Please review when an order can be moved to pending substitution
  *   Please review which emails the buyer does not receive when the seller shipped with Royal Mail

Kind regards,

Jana