Subject: [Training Update] Offering Alternative Tickets
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, kritika <[email-masked]>
Date: Mon, 17 Jun 2019 15:00:54 +0000

Hi all,

Please note that the training has been updated slightly.

Straight after the Wrong Tickets Process Quiz it will be discussed what happens if:

  *   Seller offers alternative tickets
  *   Seller offers comparable tickets

In this presentation you will provide the agents with the difference between alternative / comparable.

Please have a read through the presentation and confirm you have read understood the content. If there are any questions, please get back to me any time.

Kind regards,

Jana