Subject: Re: LSM Joining Case Test - Abhishek Chugg
From: Abhishek Chugg <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 17 Jun 2019 03:10:52 -0400

| | LSM Joining Case Test

Name | Abhishek Chugg
E-mail | [email-masked]
Phone Number | (+91) 9990033123
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | There was proper assurance that the tickets have been issued with the reason why tickets were still not received by the customer. Also the assurance that if he faces any issue we are the right people to contact and we are working for you.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer service can be just good by resolving the customers issue, however it can become great by making customer feel delighted by personalising, proactively listening and reacting with timely responses.

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