Subject: Re: LSM Joining Case Test - Lipika Bhattacharya
From: Lipika Bhattacharya <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 14 Jun 2019 07:30:32 -0400

| | LSM Joining Case Test

Name | Lipika Bhattacharya
E-mail | [email-masked]
Phone Number | (+91) 8013817962
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

In Blurb4 Customer Service Executive is answering the query of the respective customer with a very less descriptive manner.
Asking for an exact address of the hotel where the customer will going to stay for an event for sending the ticket as the customer has requested for it. The Customer Care Executive is not only providing good services he is doing little bit more to it. Here he is providing links for updating and changing the address as well as informing the customer for keeping the Hotel to be well informed about the delivery of his/her ticket to that place only and mention that if customer is not available at that time someone else can sign and take the delivery of ticket on behalf of the Customer.
Other than that the Customer Care Executive ensures the Customer about the notifications coming to the email at the time of delivery of the ticket.That link is also provided by the Executive for tracking the order and shipment details.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | As per Customer's requirement the Customer Care Executive is providing the service is a good customer service. When he is adding a little more to it conviniently and efficiently is a Great Customer service.

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