Subject: Re: LSM Joining Case Test - Ravi Kushwah
From: Ravi Kushwah <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 14 Jun 2019 04:56:56 -0400

| | LSM Joining Case Test

Name | Ravi Kushwah
E-mail | [email-masked]
Phone Number | (+91) 6386274463
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | This blurb is appropriate bacause it assusred the customer that we have recieve the order and customer will get the ticket as soon as event organisers send it. Then writer have also assured to the customer that ticket will be delivered to him/her in time and confirmed address, which make easy for the buyer to understand that writer have recieved the order and he/she will send it to same address. We can also provide a link to customer so that he/she can check the ticket and download it when it is avaliable.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service will assure customer and try to answer customer queries.

But a great customer service is delivered when we take further step to resolve the query and provide customer some good suggesion so that it may be easy for the customer to understand the situation and make correct decision.

Building good relationship with your customer, a helpful and healthy environment and ensure they are happy is an example of great customer service.

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