Subject: Re: LSM Joining Case Test - Divyanshu Rai
From: Divyanshu Rai <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 12 Jun 2019 05:27:10 -0400

| | LSM Joining Case Test

Name | Divyanshu Rai
E-mail | [email-masked]
Phone Number | (+91) 9506946595
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As per the email, customer wanted to get the tickets shipped to his hotel as he was travelling in two days. So the blurb 4 provides the complete assistance for the customer's concern. In blurb 4 information about tracking the order is also provided from here customer can check the shipping address and update his hotel address for the shipment. In the blurb 4 it is also mentioned that if you are not available any one can sign in for the delivery. With the resolution provided in the blurb 4, customer would not need to contact us again for the same issue as it has all the required information with self help links.

We could provide a contact number also if customers experiences any issue to assist with the steps. As few customers are not good with the internet so if we are able to guide them on the call, it will help those customers.

According to me customer's issue should get resolved in first response. Contacting for the same isuue repeatedly makes customers annoyed.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | As far as my perception goes, good customer service is where customers get their concern's resolved. But the conection between the cusotmers and representative or the product is not there. Cusomter experience as they are talking to a robot. With great customers service customers are connected to the product emotionally as when they talk to a representative, they get their concerns resolved with empathy and sympathy. They feel good when they are empthaized or sympathized about their situation. They become loyal custmer of the product ( Company).

| |

You can edit this submission and view all your submissions easily.