Subject: Re: LSM Joining Case Test - Bitu Dutta
From: Bitu Dutta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 11 Jun 2019 05:22:12 -0400

| | LSM Joining Case Test

Name | Bitu Dutta
E-mail | [email-masked]
Phone Number | (91+) 7042249620
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I am setisfy with the blurb 1 because it has acknowledgement and giving a relevent statement which can make the customer happy and glad to using the service. At the same time cross checking the information provided by the customer is a wonderful tricks to engeged the consumer and after all at the end just double check whether your customer is happy with all the answer been provided by you.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service : After a greet your customer assisting them with end to end resolution and reslve his/her problem at the same time address them to cure the benefits.

Great Customer Service : Strating the conversation with a warm welcome and then assisting the customer with absolute and brief information about your queries. While assisting them have some healty conversation so, they dom`t feel boring. At the end ask your customer whether you have resolved their evry queries or not.

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