Subject: [Training Update] Cancellation Questions
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, kritika <[email-masked]>
Cc: David Lee <[email-masked]>
Date: Mon, 10 Jun 2019 09:07:39 +0000

Hi both,

Please note that the title "BR US Cancelation" has now been changed to "Cancellation Questions".

In this module the new update from Friday is included regarding Cancellation Requests from all other GEOS.

Important: Please highlight that the process is in place if the banner is visible and the agent receives a Phone Call regarding the cancellation request

  *   Email cancellation requests will be automatically escalated to Payments if all criteria are met - therefore the CF agents should not receive those.

I have added two questions the new content to the training.

Please find attached the updated presentation.

Jana