Subject: Re: LSM Joining Case Test - Pamshu kc
From: Pamshu kc <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 6 Jun 2019 07:47:52 -0400

| | LSM Joining Case Test

Name | Pamshu kc
E-mail | [email-masked]
Phone Number | (+91) 7725935709
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As per my view, in BLURB 4 we have given a clear picture to the customer that if he/she provides us the address where she is going to stay  at (Hotel name). Then we are all ready to ship the tickets to that particular address. In this BLURB 4 every detail has been explained to the customer which has made more easy to understand as compare to other BLURBS.
Apart from this I also had an eye on the opening script of BLURB 3. If we mix BLURB 3 and 4 we could have made out a perfect BLURB 6.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

GOOD

1) When we normally solve the queries of a customer.

GREAT

1) But when we go beyond to help a customer and make him  fully satisfied with our services.
So, when everytime he faces any issue he remembers you and your services.

| |

You can edit this submission and view all your submissions easily.