Subject: Training Report - India - Start Date 03/06/2019 - Day II.
From: Cian Madigan <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, kritika <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>, David Lee <[email-masked]>, Jana Garbe <[email-masked]>
Date: Tue, 4 Jun 2019 15:04:08 +0000

Hi all,

Please see attached the results for Day II.

Fulfillment

  *   All agents successfully passed the Fulfilment Quiz on the first attempt - well done!

Delivery Questions

  *   All agents did not pass the Delivery Questions Quiz on the first attempt, however did successfully pass on the second attempt each agent scoring 100%.
  *   In particular the most common section failed was: Process: You have received the following contact from a buyer. you have confirmed that seller shipped the tickets after the must by date. It appears the agents were selecting the incorrect blurb when responding to the buyer.

Cancelled & Postponed Events

  *   All agents successfully passed the Cancelled and Postponed Events Quiz on the first attempt - well done!

Teams

  *   All agents successfully passed the Teams Quiz on the first attempt - well done!

LMS

  *   Naveen failed the quiz with a final score of 70.00%, all remaining agents passed achieving a final score between 90% - 100%. Kindly review the incorrect questions with the following agents to ensure the correct process is followed going forward: Anant Tomar, Mbala Zolana, Naveen Phogat.

Kind Regards,
Cian Madigan
Quality & Training
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