Subject: Re: LSM Joining Case Test - Atul Choudhary
From: Atul Choudhary <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 4 Jun 2019 02:31:36 -0400

| | LSM Joining Case Test

Name | Atul Choudhary
E-mail | [email-masked]
Phone Number | (91) 9939201437
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In blurb 1, customer representative understands the exact queries of the customer and provided all the needed information. Also customer representative double checked all the details provided by customer for re-confirmation.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me, good customer service is understanding the queries of a customer and provide the needed resolution whereas great customer service includes some additional efforts like understanding the exact queries of a customer and provide the resolution in a limited time period also making the customer comfortable while conversation and asking for further queries from customer in-order to satisfy the customer needs.

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