Subject: [Training Report- India - 03.06.2019 - Day I
From: Jana Garbe <[email-masked]>
To: Kritika Mirchandani <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: David Lee <[email-masked]>, Cian Madigan <[email-masked]>
Date: Mon, 3 Jun 2019 13:48:58 +0000

Hi all,

Please find below an overview of the results after Day I.

Team
Agent
CSL Test
Policy Knowledge
Life of an Order
Training_India
Ajay.Thomas
100.00%
100.00%
100.00%
Training_India
Anant.Tomer
100.00%
90.00%
100.00%
Training_India
Gaurav.Suri
100.00%
100.00%
100.00%
Training_India
Mbala.Zolana
100.00%
90.00%
100.00%
Training_India
Naveen.Phogat
100.00%
90.00%
100.00%
Training_India
Neha.Sagar
100.00%
100.00%
100.00%
Training_India
Sumit.Mehra
100.00%
100.00%
100.00%

Policy Knowledge

  *   Please review where buyers see that prices may be below or above face value
  *   Please confirm that no charges apply for the buyer if they relist vis the "One Click relist link"

Life of an Order

  *   It appears there were a good few fails due to the mix and match character - please advise for future reference that here the agents need to be very careful when selecting the responses

Currently missing: Account Recovery, Fulfilment

Kind regards,

Jana