Subject: Re: LSM Joining Case Test - Patrick Alexander
From: Patrick Alexander <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 3 Jun 2019 03:38:10 -0400

| | LSM Joining Case Test

Name | Patrick Alexander
E-mail | [email-masked]
Phone Number | (+91) 8447871762
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected the Blurb 1 because it is very common these days that people usually prefer e-tickets than to get paper print tickets. This gives them surety that evertyhing is on the right track and they do not require to call the customer care again and again. Blurb 2 contains all the relevant points that give the customer a sense of trusting the agent who is dealing with the customer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good experience is usually offer by every company however a great customer service includes the overall experience of customer contacting the company like how the customer was treated, how quickly the issue gets fixed and in the end how customer gives a good feedback.

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