Subject: Re: LSM Joining Case Test - Ankush Verma
From: Ankush Verma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 3 Jun 2019 02:40:58 -0400

| | LSM Joining Case Test

Name | Ankush Verma
E-mail | [email-masked]
Phone Number | (91) 8860042886
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Possibly the best two advices given over the calls were between Blurb 2 and Blurb 4 but perhaphs the best suited and appropriate answer which looked complete to me is Blurb 2.

In this senario, the customer support specialist gives an option to download the e-copy of the event which will be readily available.

Secondly, if customer hasnt purchase Insta-Download e-ticket, it gives an apportunity to us to sell them same and grow the business.

Thirdly, Customer excecutive confirms the details of the customer as verification i.e the phone number for any updates along with the address of the customer.

Customer satisfaction remians the central point for any business to flourish and grow, it is imperative to leave customer satisfied and happy on the call. Since customer care exectuives remains the first point of contact in any business, it becomes very important for them to know the customer and their requirements.

In above senario, not only did the customer care gave an opportunity to sell an important service of business to client but also gave a resolution to the customer or client and giving assurance that their tickerts will be send to them in time after verification of all details so that does not becomes an impediment in reaching customers later.

Keeping customers in mind while doing the business is best way for sustainance, progression as well as flouring of any customer based business. The representative above took the call in right spirit, gave resolution and took opportunity to sell important associated service, kept the call to the point and was poliet in the words while communication.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is doing what we've been asked to do, whereas great customer service is about being pro-active.

Keeping customer up fornt, solving their queries, helping them what they are looking for and closing the call with an additional information which could be of their help considering the reason for their call.

Great customer service representatives not only do understand the product or services of the organization, they know precisely the needs of their customer.

They will touch each requirement to fulfill being an exceptional customer care service representative be it Turn Around Time, Time allowed per call, needs of the customer, poliet, not being personal on call and above that keeping the focus on the mission and vision of the company.

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