Subject: Re: LSM Joining Case Test - Pradeep Sahu
From: Pradeep Sahu <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 31 May 2019 04:12:16 -0400

| | LSM Joining Case Test

Name | Pradeep Sahu
E-mail | [email-masked]
Phone Number | (+91) 7290934929
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

To ensure that you get your tickets in time for event. we can deliver the tickets in your hoel where will you stay. please provide us with an address in Country Name or City Name. you can update the address on your account or you can change your delivery address by signing in to your viagogo account. and locating
the order under the "purchases".
When this is done, we will ensure the seller sends out the tickets as soon as possible to the new address. Once the seller receives the tickets, they will be shipped via track and traceable postal services. You will receive an email to notify you that your tickets have been shipped to the provided delivery address along with a link for you to track your order.
If the new address is not a personal address, please make sure that you have informed them to expect a delivery and that someone will be available to sign for your delivery.
If you are travelling to the event, add your travel address and expected departure date as soon as possible and we'll make sure your tickets are shipped to the right place.
The moment the package is scanned for delivery by the courier, you'll get an instant email alert with the delivery tracking number. You'll then be able to directly track the carrier’s delivery progress to you.
The name on the tickets will also be that of the seller as obviously they are the ones who originally purchased the ticket and that's the name the event organizer has printed on them. Although your own name may not be on the tickets, they are perfectly fine and valid to use.
You should expect to receive your tickets, including e-tickets, in the week leading up to the event as event organisers typically issue tickets very close to the event date, very often the week of the event.
Please ensure that the phone number on your account is correct in case we need to contact you.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

To ensure that you get your tickets in time for the event, please provide us with an address in |CountryNameOrCityName|. This could be the hotel you will be staying at, or the address of someone who will be available to sign for the delivery for you. You can update the address on your account by using this link http://www.viagogo.com/Help/76, or you can change your delivery address by signing in to your viagogo account, and locating the order under your "Purchases".

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