Subject: FW: UTU LiveSalesman Customer Service Prep - Day 1 & Day 2
From: Saurabh Dadu <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 28 May 2019 14:34:14 +0000

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Ilma Afzal <[email-masked]>
Sent: 28 May 2019 7:49 PM
To: Saurabh Dadu
Cc: LeeLing Teo; Sanjay Chinchwade; Joshua Khoo
Subject: Re: UTU LiveSalesman Customer Service Prep - Day 1 & Day 2

Think an attachment was missed.
Here is the User Navigation Flow (attached)

Best,
Ilma

From: Ilma Afzal <[email-masked]>
Date: Tuesday, 28 May 2019 at 10:16 PM
To: Saurabh Dadu <[email-masked]>
Cc: LeeLing Teo <[email-masked]>, Sanjay Chinchwade <[email-masked]>, Joshua Khoo <[email-masked]>
Subject: UTU LiveSalesman Customer Service Prep - Day 1 & Day 2

Hi Saurabh & Team,

Please note the following attachments in preparation for our training which commences tomorrow 29-30May, entailing all information and sessions we will be going through in the following 2 days. Please note GianLuca from Italy will not be joining us. Instead our team member Josh will be providing insights on the Statement page during live transactions in the demo.

A quick roundup of activities can be found in the Training Plan deck (attached):

29th May 10am (India Time):  Product Demo & Training (UTU App: 100%) & 100% Refund Portal Training
30th May 10am (India Time)  Product Demo & Training (UTU App: UTU Plus)

Materials attached:

  *   UTU LiveSalesMan Training Plan
  *   Official UTU Navigation Flow (Screen by Screen for all products)
  *   Crisis Management Excel Draft for 100% Product
  *   Support Script Draft for UTU Plus

Saurabh please complete the ZenDesk set up and any additional Agent billing etc should be bundled into a PR sent to us. Please let us know when complete and please refer to the training plan deck (Slide 4 for requirements match). Here are the login details and all you need to complete our ZenDesk setup:

General

Password/Login Credentials for both Email and Zendesk:

Username/Email Address: [email-masked]

Password: Singapore4tribe!

ZenDesk setup for UTU Tax Free:

Domain: ututaxfreehelp.zendesk.com

Support email: [email-masked]

Talk number: +1 (510) 822-7836

(^for your team’s action to change on ZD, Saurabh)

Looking forward to our training commencing tomorrow,

Best,
Ilma

[id:[email-masked]]
Ilma Afzal
Head of Social & Customer Support (Global)
HP:+65 87429640  [email-masked]

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