Subject: Re: LSM Joining Case Test - G Maheshwaran
From: G Maheshwaran <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 28 May 2019 05:52:23 -0400

| | LSM Joining Case Test

Name | G Maheshwaran
E-mail | [email-masked]
Phone Number | (+91) 9717914884
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I chose the 4th blurb becaue it answers all questions asked by the cutomer, also the future inquiries related to the booking. Customer asked when the tickets will reach her, this has been answered well in the blurb with the tracking. Customer's was anxious to know whether the tickets could be delivered to her hotel as she is leaving for the event in two days. It has been informed to the customer well in 4th blurb, along with the address change procedure.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Both good and great customer service is to resolve the customer queries and complaints. The difference arises only in the ability to resolve the complaints in the most effective manner. Empathy plays a major part in the customer service now a days. Great customer is to answer all the cusotmer's question and being accountable of any problem which has arised.

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