Subject: Re: LSM Joining Case Test - ABHI SHUKLA
From: Virat Joshi <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Asfaque Ahmad <[email-masked]>
Date: Tue, 28 May 2019 09:49:51 +0000

Hi ,

Its a 'No' for this candidate

Kind regards,
Viraat
________________________________
From: ABHI SHUKLA <[email-masked]>
Sent: 28 May 2019 11:11
To: Saurabh Dadu; Deeksha Dadu; [email-masked]; Virat Joshi; [email-masked]; [email-masked]
Subject: Re: LSM Joining Case Test - ABHI SHUKLA

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    ABHI SHUKLA
E-mail  [email-masked]
Phone Number    (+91) 8527547671
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Client is assured that though they have not received the tickets yet, but they are going to get it soon and there won't be any hassle, the client is retained.Step by step process is explained to client explaining why there is a delay in delivery.Adding to it I would add do's and dont's  and special points of attention while visiting this event so that client is well preapaired and makes the most out of this event.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is providing what client wants and has come for. Great customer service is providing what he wants and educating him on how can make the most out of it.

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