Subject: Re: LSM Joining Case Test - hemant sharma
From: Urvika Chaudhary <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>, viraat <[email-masked]>
Date: Tue, 28 May 2019 02:31:43 -0700 (MST)

Its a ''NO'' for this candidate 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "hemant sharma" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, 28 May, 2019 14:57:31 
Subject: Re: LSM Joining Case Test - hemant sharma 

		LSM Joining Case Test 	Name 	hemant sharma 
E-mail 	[email-masked] 
Phone Number 	(+91) 7979962036 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	while answering the custmor,who should started with thanking to cust,and we should have probed properly to the custmor, 

we should have provide to the custmor more information about You can update the address on your account by using this link http://www.viagogo.com/Help/76, 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	good services:-when cust intrecting us ,he tells us about his issue and problms of his product regarding he want servives with us , 
wr hear his queries an give him resolution with the same and cust says thank you for the help, 

great service:- whenever we recieve call or mail from the cust we should welcome and thanks to him ,we should be polite while we are intracting with cust and hear his querry carefully,probing skills should be good ,and give his resolution as per issue ,while closing call ,thnking to the cust and said nice to talk to yu sir 	

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