Subject: Re: LSM Joining Case Test - Ojaswi Goyal
From: Ojaswi Goyal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 28 May 2019 05:15:18 -0400

| | LSM Joining Case Test

Name | Ojaswi Goyal
E-mail | [email-masked]
Phone Number | (+91) 8512044157
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected Blurb 2 because in this coloumn the customer has an option to get his tickets online and the customer can expect his tickets to be delivered within week or before the event. He will be receiving an E-ticket if he has purchased download e-tickets option so even if he is travelling that will not be a problem he will get his tickets and he can take a print out immediately. Also the procedure has been explained to the customer how can he track his tickets and what all things he needs to ensure to receive the tickets. He was asked to choose an address where someone else can collect the tickets even if he is not available or he could get the tickets on his work address. According to me this kind of customer service can help a customer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service covers politeness while speaking to customer while a great customer service is when a customer feels like he has been treated well by the customer care. Answering all the question of a customer and fulfilling their requirements by following the company rules can also be a great customer service. When a customer is calling and sharing their issues a great customer service executive can show some sympathy to them and ressolve their issues can be a great customer service.

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