Subject: Re: LSM Joining Case Test - PULKIT MAHAJAN
From: PULKIT MAHAJAN <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 28 May 2019 05:02:06 -0400

| | LSM Joining Case Test

Name | PULKIT MAHAJAN
E-mail | [email-masked]
Phone Number | (+91) 8700747019
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | This would be the best option for the customer as he wants the tickets to be delivered to another address. The customer must provide the full address so as to correctly deliver the event tickets for Lady Gaga
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service only provide solutions to the customers queries but great customer service provides full support from the start till the end. Good customer sevice solves only particular queries. Great customer service gives full support to the customer, the customer is fully satisfied with the solution provided and leaves happily. Good customer service does not ask for the feedback of the overall experience he had with the associate but great customer service not only asks for feedback, they also asks the customer to recommend to their friends or family.

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