Subject: Re: LSM Joining Case Test - shivank sharma
From: shivank sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 28 May 2019 01:58:24 -0400

| | LSM Joining Case Test

Name | shivank sharma
E-mail | [email-masked]
Phone Number | (91) 7742517967
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | This blurb contains the right set of information requirement from our end and process to update the address regarding the same and provision of the order tracking is rightly informed.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service- properly follow prescirbed process
great customer service- understand the need of situation and then process

good customer service- just do his job perfectly without any familiarisation/repo with customer.
great customer service- do his job perfectly with required familiarisation/repo with customer.

good customer service- does'nt look towards customer suggestions and just proceeds to solve the issue for which has been connected.
great customern service- look towards customer suggestions and then proceeds to solve the issue for which has been connected.

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